Frequently Asked Questions - FAQs

• If the price you have received is interested and wants to make a RESERVATION, SEND E - MAIL to be as fast as possible to proceed to lock - dates
• We will send you an email with instructions for payment of the advance. -
• DATA TO SEND E - MAIL to reservas@nucleocristal.com : DATE and OUT , NAME , NUMBER OF PEOPLE , EMAIL , PHONE ( MOBILE - FIXED )
• we do the rest and send you an email with instructions for you to make the down payment . -

 

HOW DO I MAKE A RESERVATION ?
• You can make your reservation by clicking here , select dates on the form and press Search !
• If you have questions you can contact us by LIVE CHAT or e-mail us at reservas@nucleocristal.com for this must provide us with the details set out above .

 

CAN I MAKE A RESERVATION BY PHONE ?
• Yes , simply call any of these phone numbers : +34 668 86 20 43 / +34 644 25 14 20 ( preferably evenings). You only need to provide us with the latest data

 

CAN I MAKE A RESERVATION BY E-MAIL ?
• Yes , simply send an email to the email reservas@nucleocristal.com. You only need to provide us with the latest data.

 

HOW CAN I CHECK OR CANCEL MY RESERVATION ?
• To CANCEL the reservation you need to enter your e- mail and the number of your reservation . Your reservation is not expenditure if anulas before the cancellation deadline listed on the booking conditions
• To CONSULT booking is required to enter your e- mail and the number of your reservation
• If you prefer you can email us at email: reservas@nucleocristal.com with the booking number and from the same email account that has made us the booking. Your reservation is not expenditure if anulas before the cancellation deadline listed on the booking conditions

 

WHY NOT FIND MY BOOK ON THE WEB www.nucleocristal.com ?
• I visited the website http://www.nucleocristal.com/english/cancellation-and-search-book/, to check my reservation. I put my booking reference and my email and web says "not found" . What am I doing wrong?
• Nothing, the search for the Web www.nucleocristal.com booking is only possible when the reservation has been made from this website .
• In the event that the reservation has been made from another website, the consultation should be made from that
• ALWAYS will confirm DISPONIBILIAD , BLOCK DATES and RECEIPT OF ADVANCE by email, regardless of the Web which have been on the reservation. -

 

WHAT IT INCLUDES THE PRICE PAID FOR THE BOOK? I WANT TO KNOW IF MY BOOK INCLUDES THE WEEKLY CLEANING, LUNCH OR BREAKFAST?

• The price of the reservation of an apartment includes all the usual costs , WEEKLY CLEANING NOT INCLUDED, NOT INCLUDE BREAKFAST, LUNCH NOT INCLUDED, NOT PARKING INCLUDED, NOT INCLUDED HAMMOCKS POOL, NOT INCLUDE TENNIS COURT. -
• Depending on the type of rental , the consumption of electricity , can EXTRA CHARGES.
• It is therefore necessary to carefully read the general terms and conditions for rent .

Made payment WHEN THE BOOK?
• When booking you must pay a deposit , which corresponds to 30 % of the total booking amount . Upon delivery of the keys must pay in cash the remaining amount of the reservation. -

 

DO I HAVE TO PAY ANYTHING RELATED TO BAIL ?
• If . On arrival and at the time of delivery of the keys shall make payment of the remaining amount of the reservation and a payment as a deposit ( between 150 EUR and 200 EUR).
• This ( BOND) , will be returned to prior checking out the apartment , so it is very important that within the first 24 hours , revealed any abnormalities you have observed . -

 

CAN I MAKE FULL PAYMENT OF THE BOOK?
• If , so you have to tell us that we activate the option "I wish now to pay the full amount of the reservation "
• Choosing this option you avoid having to travel with money from the reserve or be pending payment of the rest of the property .

 

WHAT FORMS OF PAYMENT ARE AVAILABLE?
• The Payment of booking are : Credit Card or Debit Card (VISA and MASTERCARD ) and Wire Transfer. We're working on that in the future you can pay by PayPal.
• The remaining amount of the reservation must be paid in cash upon delivery of the keys . -

AFTER BOOK AND MAKE THE PAYMENT OF ADVANCE , WHAT SHOULD I DO?
• YES . one week before arrival should send an email to reservas@nucleocristal.com , to communicate the arrival time . In the mail indicating your reservation number - . Thus we can present him with the keys and accompany him to the apartment. -

 

HOW LONG DO I ORDER TO MAKE THE BOOK?
•ATTENTION ! The availability upon which the reservation is made is open and not secured until you receive confirmation explicitly , so we advise you to dilate the lowest possible this process.

 

CAN I RENT FOR LONG PERIODS OF STAY ?
• If the rent for long term stay can be made between the months of October to June . For the price of rent for longer stays must contact us. -

 

HAS NOT FOUND THE ANSWER TO YOUR QUESTION ?
• If you have not found the answer knowledge base can be read at the following link : http://www.onlinechatcenters.com/chat/?action=knowledgebase&m=28456&d=64544 ( updated with questions from clients) or just contact us

Summary of House Rules Apartment amenities Nucleo Cristal

General: Bar, 24, Garden, Family Rooms, Elevator, Safety Deposit Box. 

Activities:Tennis Court, Golf Course (within 3 km), Children's Playground, Table Tennis, Outdoor Swimming Pool
Services:Car Hire, Tour Desk, Ticket

Internet: Internet via modem is available in public areas. Costs EUR 1 per hour. 

Parking: There is public parking nearby. No reservations are necessary. Charges.

 

Entrance From 15:00 to 21:00 (flexible)
 

Exit From 7:00 to 10:00 (flexible)

Cancellation / Prepayment Check the condition of the apartment.
 

Pets: Not allowed.
Credit cards accepted: Visa, Mastercard (The Apartment reserves the right to pre-authorize credit cards prior to arrival).
 

Additional information: Please note that use of the tennis courts and hammocks have an additional charge.